Why Wasn't I Reconnected Immediately After a Successful Payment?

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Why Was I Not Reconnected Immediately After a Successful Payment?

The following are probable reasons why you may not view pictures after subscribing:

Your Decoder was not switched on at the time of payment which is a requirement for auto re-connection. In this case a Reconnection request has to be sent to Multichoice. You can also follow the RESET instruction on the TV screen or contact us if you live in another Country.

You have just changed your package (upgrade/downgrade). In this case, you have to manually upgrade or downgrade using the DStv self help portal or Using your DStv WhatsApp bot. You can contact us for Assistance

Payment was made to a wrong smartcard number. You will have to call Multichoice to request a transfer of funds. You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

However the instances where Multichoice does not allocate a payment correctly are rare. However if this happens, you can contact our 24 hours support team by sending a mail to [email protected] for a swift resolution.